WE'RE OPEN & SHIPPING ORDERS - HAVE QUESTIONS ABOUT COVID-19?
Starpil is continuing to make health and safety the number one priority in our distribution center by implementing the highest safety standards.
Due to safety precautions and delivery service slowdowns beyond our control, there may be slight delays on outgoing orders. We promise our team is working hard to ensure all orders arrive on time and will provide updates with any new information.
Priority and Express orders may not be fulfilled right away and we apologize for the inconvenience this may cause you. We are sincerely doing our very best to get your quality Starpil product to you as quickly as possible. If you have any questions please feel free to call 1-866-972-2999 or live chat with a Starpil representative 9:30 am-5:30 pm EST. Thank you for your cooperation and understanding of the situation. We are always here for you.
Questions about the product
QUESTIONS ABOUT ONLINE ORDERS
- If your order hasn’t been fulfilled yet, give us a call at (866)972-2999 and we’ll be able to easily cancel your order.
- If your order has already shipped, please give us a call as soon as possible so we can begin the return process.
- If it is after hours, please send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
- If you cancel your order during transit, the 20% restocking fee will be waived but you will be responsible for the return shipping label. Give us a call during business hours so we can begin the return process.
- If you cancel your order after it’s been delivered, you are responsible for the return label and may subject to a 20% restocking fee. Give us a call during business hours so we can begin the return process.