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WE'RE OPEN & SHIPPING ORDERS - HAVE QUESTIONS ABOUT COVID-19?

Starpil is continuing to make health and safety the number one priority in our distribution center by implementing the highest safety standards.

Due to safety precautions and delivery service slowdowns beyond our control, there may be slight delays on outgoing orders. We promise our team is working hard to ensure all orders arrive on time and will provide updates with any new information.

Priority and Express orders may not be fulfilled right away and we apologize for the inconvenience this may cause you. We are sincerely doing our very best to get your quality Starpil product to you as quickly as possible. If you have any questions please feel free to call 1-866-972-2999 or live chat with a Starpil representative 9:30 am-5:30 pm EST. Thank you for your cooperation and understanding of the situation. We are always here for you.

General Questions

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. Shipping is available within the U.S. and standard orders can be delivered to P.O. boxes. P.O. box deliveries will be shipped via USPS, if you’re selecting Fedex home delivery during the checkout process please avoid entering a P.O. box address. Doing so will cause a delay in your delivery as Fedex does not ship to P.O. boxes. We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. Please keep in mind our $100+ free shipping offer is excluded to all US territories. During high season and sale, delivery might take a little longer.
Next Day Delivery orders placed by 4 pm EST will be delivered the next business day (Tuesday to Friday), and orders placed by 4 pm EST on Friday will be delivered the next business day (Monday). Orders placed after 4 pm EST on Friday will be delivered on Tuesday at the latest. Next Day Delivery is not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time. During high season and sale, Next Day Delivery might be unavailable.
As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order when you log in at www.starpilwax.com or by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

Questions about the product

Wax breaking during the removal process is typically caused by two main reasons. Either the wax application is too thin or the wax was left on the skin for too long. To avoid the wax breaking during the application process we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.
Fundamental mistakes during the heating, application and removal process of the wax can lead to hairs being left behind. To avoid hairs being left behind when waxing, we recommend ensuring that the temperature on your warmer is at the highest setting until the wax has reached a full liquid form. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a low mid-level setting and allow for the wax cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency. Once the wax has reached a honey-like consistency we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.
Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a honey-like consistency.
When using your Starpil Pro Wax Warmer we recommend waiting an approximate 20-30 minutes using the highest temperature setting. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a low mid-level setting and allow for the wax cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency.
Every microwave has different wattage causing it to be extremely dangerous as it can lead to severe burns in your skin. Stoves will cause the wax to overheat and burn therefore, we only recommend heating up the wax using a professional wax warmer in order to control the temperature setting.
Mixing the wax is doable but not recommended. We don’t recommend mixing different formulas as each wax performs differently and mixing multiple variations of the wax can lead to the product not performing the same.
You may use any warmer with adjustable temperature settings as Starpil Wax is temperature sensitive.
The formula of each product is entirely different. The polymer blue film wax is available in beads and tablets. Meanwhile the original European formula is available in our original bagged packaging. The difference between our polymer and European formula is the density of the wax after it has been melted. The polymer formula is flexible and gives the user more time during the application process. In comparison, the European formula is not as flexible and requires dedicated attention and precise timing during the application process.
Each wax has a different color and formula for specific body areas as some are more aggressive than others. Please refer to the waxing chart below:
For future reference to avoid melting the wax directly in the warmer we offer empty tins for your professional warmer. If you’ve already melted the wax directly in your warmer, we recommend using a product such as Goo to remove the wax from your warmer.
The Safety Data Sheet includes information such as the properties of our products; the physical hazards; protective measures; and safety precautions for handling, and storing Starpil products... Read More!

QUESTIONS ABOUT ONLINE ORDERS

If it is during business hours, give us a call at (866)972-2999 so we can update your contact information. If it is after hours, send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
If it is during business hours, give us a call at (866)972-2999. If it after hours, please email us with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Unfortunately, we are unable to adjust online orders after they’ve been placed. Don’t fret! We’ll honor the promo code of the current sale on your next order. Send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
  1. If your order hasn’t been fulfilled yet, give us a call at (866)972-2999 and we’ll be able to easily cancel your order.
  2. If your order has already shipped, please give us a call as soon as possible so we can begin the return process.
  3. If it is after hours, please send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
  4. If you cancel your order during transit, the 20% restocking fee will be waived but you will be responsible for the return shipping label. Give us a call during business hours so we can begin the return process.
  5. If you cancel your order after it’s been delivered, you are responsible for the return label and may subject to a 20% restocking fee. Give us a call during business hours so we can begin the return process.

QUESTIONS ABOUT ESTHIE BUCKS

Send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Make sure you sign in to your Esthie Bucks account first, and click the action links so your actions can be recognized and you can start racking up rewards! For the full breakdown on Esthie Bucks, click https://www.starpilwax.com/pages/esthie-bucks
Esthie Bucks cash discounts can be applied to any order via phone call only. Restrictions apply. Example: $10 off EB code can be applied on an order under a sale. 10% EB code off cannot be combined with any other promotion.
Your Esthie Bucks balance will automatically update once your package is delivered to you.

QUESTIONS ABOUT WAX CONSISTENCY

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