General Questions
Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. Shipping is available within the U.S. and standard orders can be delivered to P.O. boxes. P.O. box deliveries will be shipped via USPS, if you’re selecting Fedex home delivery during the checkout process please avoid entering a P.O. box address. Doing so will cause a delay in your delivery as Fedex does not ship to P.O. boxes.
We also ship standard orders to US Territories, Alaska, Hawaii, and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size. Please keep in mind our $100+ free shipping offer is excluded to all US territories.
We currently do not ship internationally to Canada, AU, or UK.
Next Day Delivery orders placed by 4 pm EST will be delivered the next business day (Tuesday to Friday), and orders placed by 4 pm EST on Friday will be delivered the next business day (Monday). Orders placed after 4 pm EST on Friday will be delivered on Tuesday at the latest. Next Day Delivery is not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time. During high season and sale, Next Day Delivery might be unavailable.
As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order when you log in at www.starpilwax.com or by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated
Starpil Shipping protection is an optional add-on at checkout that covers damage, loss, and theft. Get peace of mind with a Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.
There are no refunds for orders with shipping protection. In the event that your package is damaged, lost, or stolen, you will either receive a replacement order or receive store credit in the same amount as the original order.
QUESTIONS ABOUT THE PRODUCT
All Starpil Wax Warmers are tested internally to ensure they are functional and are inspected for cosmetic damage prior to shipment.
If your warmer has a defect or a malfunction that affects heating/functionality, eligibility depends on when the issue occurs:
Within 30 days of the original purchase date: You may be eligible for a refund once the defective unit is returned and received. To begin the process, send your order number along with photos/videos of the issue.
After 30 days and up to 12 months from the original purchase date: The warmer is covered under a limited warranty that provides a replacement warmer only. No refunds are offered after the 30-day window.
The limited warranty covers malfunctions or defects that impact the functionality of the warmer. It does not cover cosmetic damage such as scratches, dents, or other physical damage that does not affect functionality. Cosmetic damage in transit is not the responsibility of Starpil Wax. If a replacement is requested due to cosmetic damage, return shipping is the responsibility of the customer, and a replacement will be sent once the original warmer is received at the warehouse. In cases of extreme damage, please contact support for a solution.
All inquiries related to product damages and issues can be sent to support@starpilwax.com
Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a honey-like consistency.
When using your Starpil Pro Wax Warmer we recommend waiting an approximate 20-30 minutes using the highest temperature setting. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a low mid-level setting and allow for the wax cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency.
Every microwave has different wattage causing it to be extremely dangerous as it can lead to severe burns in your skin. Stoves will cause the wax to overheat and burn therefore, we only recommend heating up the wax using a professional wax warmer in order to control the temperature setting.
Mixing the wax is doable but not recommended. We don’t recommend mixing different formulas as each wax performs differently and mixing multiple variations of the wax can lead to the product not performing the same.
You may use any warmer with adjustable temperature settings as Starpil Wax is temperature sensitive.
The formula of each product is entirely different. The polymer blue film wax is available in beads and tablets. Meanwhile the original European formula is available in our original bagged packaging. The difference between our polymer and European formula is the density of the wax after it has been melted. The polymer formula is flexible and gives the user more time during the application process. In comparison, the European formula is not as flexible and requires dedicated attention and precise timing during the application process.
If it is during business hours, give us a call at +1 305 907-0756 so we can update your contact information. If it is after hours, send us an email with your info here:https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
The Safety Data Sheet includes information such as the properties of our products; the physical hazards; protective measures; and safety precautions for handling, and storing Starpil products... Read More!
QUESTIONS ABOUT ONLINE ORDERS
If it is during business hours, give us a call at +1 305 907-0756 so we can update your contact information. If it is after hours, send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
If it is during business hours, give us a call at +1 305 907-0756. If it after hours, please email us with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Unfortunately, we are unable to adjust online orders after they’ve been placed. Don’t fret! We’ll honor the promo code of the current sale on your next order. Send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Due to the high volume of orders we are processing we cannot accommodate order cancellation requests once an order is placed. However, you may return your order or specific products after you receive them. To return an order or product, please contact our Customer Service team through our Support Form. At this time we do not offer paid return labels for returns
At this time, no. Any opened and/or used product may not be returned. If a product is attempted to be returned and arrives back showing it has been opened and used, the customer will not receive a refund nor will used products be returned back to customer. For more information on our return policy head to our terms and conditions page.
Orders placed with Priority Processing will be prioritized over all other orders. Please note that Priority Processing only covers processing time and not transit time. If you require a quicker transit time, please select any of the express shipping options available based on the timeframe you need your order.
QUESTIONS ABOUT Starpil U
Yes, you will have unlimited access to the course you've purchased, and it will never expire.
Yes, you will need to have a license or proof of enrollment to purchase a Starpil U course. After purchase, an email will be sent to verify this information.
Yes, our courses are intended for educational purposes only. This certification does not qualify you to offer services without a professional license.
Your course materials will be emailed to you and available for download upon completion. If you encounter any issues, please reach out to education@starpiluniversity.com with your name and email.
Our courses are self-paced, so the completion time varies. We offer a range of topics, so the length of each course may differ.
Follow us on our social media channels to ensure you're up-to-date with everything Starpil U, including exclusive discounts and promotions.
At this time, there are no refunds for Starpil U products.
QUESTIONS ABOUT glow rewards
Send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Make sure you sign in to your Glow Rewards account first, and click the action links so your actions can be recognized and you can start racking up rewards!
Glow Rewards points cannot be combined with any other promotions.
Your Glow Rewards balance will automatically update once your package is delivered to you.
QUESTIONS ABOUT WAX CONSISTENCY
MISSING PACKAGES
If it is during business hours, give us a call at tel:+1 (305) 9070-756. If it is after hours, and your package has already shipped, please contact your respective courier to verify the correct address. If your order has not yet shipped, you can contact us directly. Please select the topic that matches your inquiry so we can get to you as soon as possible!
Unfortunately, we are unable to adjust online orders after they’ve been placed. Don’t fret! Send us an email with your info here for a resolution: https://www.starpilwax.com/pages/contact . Please select the topic that matches your inquiry so we can get to you as soon as possible!
1. If your order hasn’t been fulfilled yet, give us a call at +1 305 907-0756 so we may further assist. If it is after hours, please send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
2. If you cancel your order after it has been shipped, a 20% restocking fee will be applied and you will be responsible for the return shipping label. Give us a call as soon as possible during business hours so we can begin the return process.
If your tracking information shows delivered, your first point of contact will be with your respective courier
1. Oftentimes, delivery companies try to make the packages they deliver hard to see to prevent theft, so please check around your entire building or residence and with any immediate neighbors to see if the package had been mistakenly delivered.
2.You must file a trace with FedEx.com within 10 days after the delivery date to locate the package, you can call them at +1 800 463 3339, you will need your tracking number, your shipping address, and present the information about your lost package.
3. Once you have filed a trace, please send us an email with your case number so that we can proceed with the investigation to locate your package: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so that we can get to you as soon as possible!
Oh, no! We try to ensure a wonderful experience from A to Z for each of our products that are carefully packaged, but sometimes things happen in transit.
Please send a message to: support@starpilwax.com with your name, order number, a picture of what you received, and a brief explanation and our team will reach out ASAP!
To help us resolve shipping issues promptly, any damage in transit must be reported within 7 days of delivery. After 7 days, we are unable to offer a refund or replacement for transit-related damage.
Please note that if you received your product cosmetically damaged (this means any scratches, dents, or unlevel product detailing), that a refund or replacement does not apply. In extreme cases, please contact us directly for a resolution.
QUESTIONS ABOUT PRO PRICING
Yes! licensed estheticians and cosmetologists can apply for Professional Pricing [here]. once your form is submitted, your pro account will be created and your discounted pricing will automatically display on all product pages — no need to do anything extra.
Pro pricing takes 20% off MSRP across the board. it's our way of supporting the professionals who rely on Starpil every day.
1. If your order hasn’t been fulfilled yet, give us a call at +1 305 907-0756 so we may further assist. If it is after hours, please send us an email with your info here: https://www.starpilwax.com/pages/contact. Please select the topic that matches your inquiry so we can get to you as soon as possible!
2. If you cancel your order after it has been shipped, a 20% restocking fee will be applied and you will be responsible for the return shipping label. Give us a call as soon as possible during business hours so we can begin the return process.
Nope — no minimums, ever. your pro pricing applies no matter how much or how little you order. that said, buying in bulk is always the smarter move: the more wax you purchase, the lower your price per lb/unit gets, which means a better ROI for your business. plus, orders over $75 ship free to the lower 48 states.
Don't stress! reach out to us at support@starpilwax.com with the email address you registered with and we'll make sure your account is set up correctly.
Yes, with one thing to keep in mind: unless a promotion is set up as an automatic discount, you'll need to enter the code at checkout for it to apply. discount codes also can't be stacked — only one code per order.
The Starpil Pro website has been discontinued, but your account hasn't gone anywhere. we've already migrated all customer data over to the main Starpil Wax website, so if you were registered on Starpil Pro, you're already set up and ready to shop — just log in with your existing credentials at starpilwax.com.