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How to Make Your Salon More Inclusive

How to Make Your Salon More Inclusive

With LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer/Questioning)+ Pride Month in full swing, it’s time to celebrate and spotlight the community for not only what they have done for the world at large, but also for the profound impact that this community has had on the beauty and esthetics industry.

Over the past several decades, self-expression has become more and more celebrated and this marginalized community has been able to make their voices heard. In response, the beauty industry has worked to become more gender-neutral, more inclusive, and to serve as a safe space for those seeking gender-affirming waxing services.

Table of Contents

  • The Importance of LGBTQ+ Inclusivity in Salons
  • Salons as an LGBTQ+ Safe Space
  • Gender-Affirming Waxing
  • How to Make Your Salon More LGBT+ Inclusive
  • Final Thoughts
  • Having an inclusive salon environment is important for making clients of all genders feel welcome and comfortable in their skin and your space. It’s also important from an educational standpoint to offer services to all genders, and have experience in how to approach waxing of all types. Learn more about the importance of LGBTQ+ inclusivity in your waxing salon, and how to make your services and business welcoming for all. 

    READ: Best Esthetician Services to Offer Clients

    The Importance of LGBTQ+ Inclusivity in Salons

    When we look at the history of waxing and the marketing surrounding the hair removal industry, companies have used a very gendered strategy to promote their products and services to predominantly cisgender women. Recently, companies have started marketing toward cisgender men, as the popularity of waxing services for those outside of their core target market has grown. 

    pride flags

    However, many wax companies and salons alike have seen the need for less gendered services and marketing, and to do better for the transgender community in particular. As we'll detail later in this blog, waxing or hair removal services are frequently sought out by transgender or nonbinary individuals for gender-affirming reasons, or to lessen their gender dysphoria. Because of how gendered many services and salons can be, the process of actually receiving these services can be invalidating, uncomfortable, and even traumatizing.

    Creating a salon environment that is inclusive of all genders and all-gender presentations is incredibly important, and having the education to make all clients feel safe and accepted in your space is part of our responsibility as professional estheticians

    Remember, if you don’t feel trained or prepared yet to perform waxing services to clients of all genders, always have resources available for them to safely access the services they need without causing them more discomfort than they already might feel.

    READ: Working with Different Skin Types

    Salons as an LGBTQ+ Safe Space

    Providing safe, gender-affirming waxing services makes all of the difference for your transgender clients, and providing them with a space where they feel safe and accepted is invaluable to their everyday lives. 

    As a professional esthetician, client safety and comfort should always be your first priority. Because waxing is such an intimate experience, you not only have to provide clients with the best hair removal services but also need to make sure they feel safe in the environment you provide for them. This goes not only for transgender or nonbinary clients but also in creating a salon that celebrates and supports all individuals of all genders and sexualities. 

    As the industry becomes less cisgender-focused and works to become more than just a resource for those using hair removal in their gender-affirming journeys, you might consider how to be more inclusive in your every day - and not just through the hair removal process itself. 

    READ: The Complete Bikini/Brazilian Waxing Guide

    Gender-Affirming Waxing

    As we’ve emphasized in this article, hair removal can be a huge source of comfort and affirmation for those experiencing gender dysphoria. It can also just be a regular gender-affirming process for those who might experience and seek to correct hair growth, not in line with traditional gender binaries or gender norms. 

    women shaving legs

    What is Gender-Affirming Care? 

    So what does the term ‘gender-affirming care’ mean, and what waxing services are most commonly used as part of this process? 

    According to the World Health Organization, The term ‘gender-affirming care’ refers to an array of social, psychological, and medical interventions geared toward aligning a person’s physical traits with their gender identity. 

    Gender affirming care holds immense mental health benefits for those who receive it, and aids in reducing gender dysphoria, or the psychological distress felt by those whose gender identity does not align with their sex assigned at birth. This sort of care can include anything from hair removal, to hormone replacement therapy (HRT), or gender-related counseling services.

    What are Gender-Affirming Waxing Services? 

    Those affirming their gender expression might often seek out hair removal or waxing services to address hair growth patterns that do not align with their identity. This can include waxing services for the face, neck, forearms, legs, and genitalia

    Knowing how to create an informed, comfortable environment and how to train to provide such important services for your trans clients will not only make them more happy and confident in themselves but will allow you to service a wider variety of clientele. 

    READ: How to Get Smooth Skin: Top Dermatologist Recommendations

    How to Make Your Salon More LGBTQ+ Inclusive

    It can be really hard and uncomfortable for people to even inquire as to whether a salon offers Brazilians or full-body waxing for all genders. Even the smallest detail changes in your service offerings or menu can make all the difference in letting all clients know that you are committed to providing a safe space for all clients. 

    Providing Less Gendered Waxing Services

    There are a couple of easy things you can do to signal to all clients that you’re able to provide them with the services they need without concern about being rejected or traumatized. One of these is by making the wording on menu or service listings less gendered. 

    This can be something as little as changing “Male Brazilian Waxing” and “Female Brazilian Waxing” on your menu to just “Brazilian Waxing (All Genders)”. You could also include a “T*” next to services, especially intimate services, that might be more typically gendered to signal that you are a trans-educated esthetician and an inclusive business. These small details can make a huge difference for your clients! 

    Tackling intimate waxing services for transgender clients has been a discussed topic in the past in the industry. As estheticians work to make clients feel comfortable while also gathering information regarding what body parts or genitalia they might be waxing, many have wondered how best to prepare for waxing all genders while prioritizing patient comfort. 

    To avoid making your clients uncomfortable and to make providing intimate waxes to all clients a straightforward process, include trans-inclusive instructions on your salon menu or your intake form. This will let trans clients know that you’re trained to service them and allow them a safe space to specify which areas you’ll need to prepare to wax. 

    The Importance of Making LGBTQ+ Clients Feel Safe

    When it comes to addressing clientele, you should also include an area on your salon intake form for their pronouns. This makes it easier for you to address your clients as you should, and will make your clients feel included, respected, and will let all of your clients know that you make inclusivity a priority.

    Another great way to make clients, especially trans/nonbinary ones, more comfortable in your salon is to go the extra mile to ensure that they feel safe and comfortable when approaching the actual hair removal process itself. Do this with clients of all genders as well, and make it a standard for you and your employees. 

    Especially with intimate waxing services, always check in with clients if they’re nervous or uncomfortable to see what accommodations you can make to allow them to be comfortable and safe. 

    Try to understand your clients as much as possible, and consider that though some might be very confident and open about their journeys or comfortable with the hair removal process, not everybody is as comfortable coming to a person they don’t know well to have these gender-affirming services done. 

    Remember, some trans clients also may not publicly be out, and could be intimidated by being in a salon environment for the waxing services they need. Offer them additional discretion if they request it or if they express that they’re a little uncomfortable or especially nervous. 

    Esthie Inclusivity: Professionals Weigh In

    For estheticians out there looking for advice directly from their peers, we talked to Chrissy (@immutable_skin_care1 on Instagram), about how she makes her salon a more inclusive environment for clients of all genders. 

    Chrissy Esthetician

    When asked what she does to be as inclusive as possible as an esthetician, Chrissy states, 

    “As an inclusive esthetician, I provide a safe space where all people can feel comfortable [getting] waxed. They can be comfortable getting undressed, talking about any issues in their private areas that are a concern, and [provide] just a place where they feel respected! I learned how to properly wax all people…[and] also have extra training in certain conditions [like] waxing people who take hormonal medication. I also post all clients and let it be known that I am LGBTQ+ friendly!”. 

    Chrissy also weighs in on what you can do to ensure that both you and your client are always comfortable in your salon:

    “...My first goal is to always make sure my client is comfortable…I usually talk to my clients throughout the waxing process! I’m getting to know them and vice versa on their appointment. [My] return clients usually [catch] me up on how their month went! If I notice a client is uncomfortable about something, I make sure to make them relax about it. I recently had a new client [who] didn’t want to take her underwear off or show her private area yet. I immediately made sure she was comfortable, relaxed, and let her know that she didn’t have to hide her body parts!”.

    Paying attention to your clients and their comfort is one of the most important aspects of providing waxing services, especially to trans clients who might be nervous about their service or the treatment they’ll receive while in your salon.

    Always reassure them and let them know that they’re not only safe with you but that you’ll give them the best waxing experience possible.

    In discussing how she provides the best services to her transgender clients, Chrissy notes:

    “Providing the best service to transgender clients [means] treating them how I would any client! I always make sure my client is comfortable from our starting interaction. I use proper pronouns when speaking to them and always [ask clients] how they’d [like] to be referred to. I always let my clients know to ask me anything - nothing is off-limits. 

    My salon suite gives privacy, [and] I make sure they know I have experience waxing all body parts. I also make sure I further my education by learning things that might specifically affect transgender people, [including] how certain hormonal medication can affect your waxes. Also, if I’m ever unsure about something…I ask! I make sure I create a relationship with my clients where we are both comfortable asking questions and being open with one another.”

    When it comes to giving clients of all genders the waxing services they seek and deserve, it’s up to us to make sure they’re safe and comfortable. Providing clients (especially trans clients!) with the waxing services that make them feel their best will make all the difference for them in their everyday lives, and will make you feel great, too!

    pride community

    READ: How to Start a Waxing Business in 2022

    Final Thoughts

    When celebrating Pride Month, it’s important to recognize the huge contributions and leadership the trans community has provided over many decades to the LGBTQ+ community as a whole. 

    Though it’s Pride Month, making your salon an inclusive environment should be a year-round priority! Creating a safe space for all of your clients regardless of gender identity or sexuality will allow you to be known as an ally and as a professional committed to making all clients feel the comfort and security in the services that your cis clients do. 

    Being inclusive in your salon can mean using non-gendered language in your menus and salon intake forms, or providing extra accommodations for your clients if needed. 

    Make sure your clients know that you’re trained to provide all the types of waxes or hair removal they need. If you don’t feel fully trained to do so, do your part by having prepared resources or recommendations that will point them toward other inclusive and trained waxers who will give them what they need. 

    Providing clients with a comfortable and safe experience will not only make them more comfortable with you, and will enhance your experience as an esthetician as well.  

    During Pride Month and year-round, we remain committed as waxing professionals to providing hair removal services that make people feel comfortable and confident in their own skin, regardless of gender. 

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